The Powell Hotel
28 Cyril Magnin St
San Francisco, CA

Found 16 reports:

December 3, 2011

We had heard about bedbugs in this hotel, so gave our room a thorough search. We found bedbugs right away, hanging out near the headboard. The whole city was booked because of a conference, so we had to stay at the Powell.

They put us in a different room, and--luckily--we didn't find any bugs and had no bites after staying for several days.

No one else staying in the hotel mentioned any problems with bedbugs, either.


I am staying in this hotel until tomorrow. Got about 50 bites, killed one and asked for a different room... The most disgusting thing in my life.


Continued _ 8/4/2011 so I am finding these bugs and saving them in a bag that came from us staying at the Powell hotel, we are frantically washing and vacuuming everything....I just got bit while nursing my baby on the couch, and my husband saw it run across the floor at our house in bend Oregon...im sol upset and scared!! We look up how to get rid of them and I guess pesticides don't kill the actual bug...and vaccumes don't kill them either....awe...what a NIGHTMARE!!


August 4, 2011, my husband and 9 month old baby girl stayed on the 6th floor room 663 for one night and I didn't get bit myself, my husband did, he thought to himself it must of been a skeeter bite....the room was fairly cheap 88$ and the hotel its self seemed really nice for the price...and when my husbands dad booked the placei said make sure there's no bed bugs....I should of looked online myself...and his dad said no establishment would ever have such a thing...my gut instincts were right...

.because we drove home to our house in bend Oregon to find us getting strange bites.....my initial thought oh no...bed bugs....I guess a bug can live up to a year off of one feeding and can continue to lay eggs everyday!!!! My husband and I are both covered in bites....and our 3 story house is now infested!! I called the manager frances and he was very nice, and said he would reimburse the 88$ but now I've got to clean and vaccume and get an exterminator in our house....going to see if they will pay for that...but man...I wish I would of looked it up on my phone before staying there.....its a near 88 deg here and im sure they are on every floor......I know that sf is an old city and sf is to blame...but man what a pain.....I will post again later to see what else the hotel will do for such an inconvenience! !!!

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We checked into the Powell Hotel July 11, 2011. We had a room block of 10 rooms for 4-5 days. Myself and one other member of my team had bed bugs in our rooms.

I moved my room 3 times and was still getting bitten. The red/brown stains on the sheets were proof positive for me even though I saw just one crawling on my shoulder.

The hotel staff were matter-of-fact about the whole thing.

It was an awful experience and we will not be staying at the Powell next year!



I checked in on Sat 21st May 2011 and woke up on Sunday 22nd with a lot of bites and very itchy. I thought it was mosquito bites initially or an allergic reaction.
I got some ItchX cream and the next day I was WORSE.
I was on the 3rd floor in room 334.
On the Monday I got moved to the 6th Floor and I have noticed it has continued. I got hydrocortisone cream and have been using that, but noticed that I am getting more bites each day.

I am returning back to the UK on Saturday and decided to

research this and came across this website and felt I had to port this.

I am about to go get some antibiotic cream as well now and will Complain to the front desk - but I doubt it will do any good.

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I stayed on the 3rd floor of the Powell and found a bedbug crawling on the bed on the morning of 5/17/11. I took a video of it in case anyone needs any confirmation.

I don't think I was bitten, but I immediately asked to switch rooms. I was moved to the second floor, and I didn't have any more incidents during my stay.

However, I woke up this morning (5/26) with several itchy bumps that look like bites. I read online that bedbug bites can take up to 9 days to show symptoms depending on how

often you've been bitten in the past and how allergic you are. Since I'm not prone to allergies, I'm thinking I either carried bugs back with me (though I haven't shown any symptoms before now, and I carefully laundered everything when I got back), or I was bitten there and am only now showing signs of the bites.

I've done a thorough inspection of my bedroom, and if I brought back any bugs with me, this hotel is going to know about it. They claimed that they called in an exterminator, but considering the multiple posts here, I'm not so sure that's the case.

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May 21, 2011

We stayed at this hotel and both were bitten with bed bugs. They moved us to another room and we ended up getting more bites. Unfortunately we could not go anywhere else as several conventions were in town and all hotels were full. Though the hotel did pay for our clothes to be laundered, they did not compensate us for any medical attention we incurred or the fear of the possibility of going home and infesting our own place. Bed bugs used to be only a problem of infestation,

but now some are carriers of MRSA! Powell hotel has had problems over and over. Their hotel rooms are run down, mold in walls and not very clean. It is quite obvious that vacuuming is not well done as we found food and old sock in corner. Also edges of carpet is layered with dust...great environment for bed bugs. DO NOT STAY IN THIS HOTEL!

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First off, I haven't actually stayed here. But here's my story. I booked a large suite to hold a small cocktail hour for a bridal shower. Then I spotted the bedbugregistry.com entries. Since it was late in the game, I didn't want to have to find a new suite downtown so I gave them a call, hoping to hear something like 'No miss, we no longer have a bedbug problem." Or at least, "You're on our suites floor where there are absolutely no bedbugs."

Nope. I was given the run around by the guy at t

he front desk, even though he did admit, under pressure, that they DO IN FACT have a bedbug problem in their hotel. Then he directed me to call the Manager, Francis, for details. I called Francis about 5 times over the course of three days. Never answered his phone. Never called me back. You'd think someone who is paying them an outrageous $500+ for one room for one night would get the courtesy of a 5 minute phone call to assuage any bedbug fears. Too much to ask, apparently. Needless to say, I cancelled my reservation this morning and will be taking my bridal party business to another hotel down the street, one without any bedbugregistry.com entries and with a friendly and responsive hotel management team.

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I stayed at this hotel (along with 3 others) for 2 nights on March 22 and 23rd. I had heard of a bed bug problem in San Francisco so when I checked into the hotel, I asked if there had been any recent incidents. The person who checked me in essentially blew off my concerns and simply stated that if there was a bed bug problem, management would have taken care of it. As soon as I entered the room (on the 6th floor) I put my suitcase in the bathroom (I had heard it was the “safest” place)

and checked under the sheets. I didn’t see any bugs on the mattress or sheets so I thought maybe we would be spared. I was wrong though!! We slept there for 2 nights without any problems (no one had any noticeable bites or itching). However, on the 3rd morning, I noticed a bug crawling on the bed next to my friend who had slept in the other room. We weren’t sure if it was a bed bug so we covered it with the cup from the bathroom and called the front desk. The maintenance guy who came to our room confirmed it was a bed bug. I knew if there was 1, there would likely be more & I knew I couldn’t stay there any longer. While packing up my things, I noticed another one crawling on the bed I had slept on. I grabbed a tissue and when I squished it, it “exploded” like I read about! It left a stain on the sheets (gross!). The hotel was going to move us to a different room down the hall, but we all decided to leave & stay elsewhere. They did refund the $$, but that’s only a small consolation knowing that there’s a chance we all carried these nasty bugs home in our suitcases & other bags!! From the research I’ve done I have learned that bed bugs are like cockroaches- they are pretty resilient and hard to get rid of! I have been home for a week and still don’t feel 100% certain that I didn’t bring anything back with me. My suitcase is still sitting out on the back porch and will stay out there until I disinfect it with the bed bug spray I bought. I won’t stay anywhere else without consulting this registry and doing a thorough room check upon arrival. I would definitely think twice before staying at this hotel since they still have bed bug issues! It’s not worth the risk of potentially carrying these bugs back with you to your house!

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My husband and I stayed for one night, I believe we were on the third floor, and I woke up with bites all up my arm. I had quickly looked under the sheets when we dropped our bags in the room the previous evening, but hadn't seen anything so thought that I must have been bitten by something at the baseball game the night before. My husband left to get a paper in the morning, I took a shower, came out of the bathroom to see something crawling across the sheets. I grabbed a kleenex and squished

it - blood - that's when I knew it must be a bedbug. I started looking around the room and found four more crawling up the walls.
We contacted the manager and housekeeping was sent to our room; she said she was surprised, they don't have a bedbug problem (reading the reports on this site, it sounds like they know they have an infestation). We were reimbursed our room and valet charges, and left praying that we hadn't brought any with us. I wish we had checked this website before booking this hotel as it's definitely not worth the stress of dealing with bringing these bugs home.

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I only stayed at the Powell one night, but the next day I was covered head to toe in bites. I count 54 of them.

I am not 100% sure they are bedbugs because the symptoms could also fit fleas. However, my doctor said that she's certain they are insect bites, not a rash.

Regardless of what has me feeling sick and itching all over, I can't imagine a worse end to my vacation. Do not stay here.


I stayed at the Powell Hotel for two nights, December 11th and 12th, 2009. While packing to check-out, my boyfriend found a red bug in the sheets. When he squished it, it exploded with red blood. When I examined the sheets, I found traces of red blood. For the two nights we had slept there, bedbugs had been feasting on our bodies. I found red bites on my shoulders, arms, and back - and am still finding them three weeks later. When I came home, I bagged the suitcases, washed clothes on the

sanitize setting, and lysol'ed absolutely everything. However, since I am still finding bites, I have likely brought bedbugs home with me. This has ruined my holiday, and is becoming a huge expense. I have been incessantly washing, vacuuming, and dry-cleaning, and am about to call an exterminator.

When I called the hotel, the room director explained that the city of San Francisco is to blame. I have lived in the Bay Area my whole life and have never experienced such disaster. Also, he said our room was only "lightly infested". This means that the hotel knew our room had a bedbug problem, and allowed us to sleep there regardless. We were reimbursed for the room, but expense is nothing compared to the bills I am about to incur. Do not stay at this hotel.

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My colleague and I were staying in Room 301 between 22nd-27th October 2009 (5 nights). I was sleeping on the bed by the bathroom . We were visiting San Francisco for the American Academy of Ophthalmologists and the hotel was recommended by the Mosconi Center. The room had an aweful musty odour, furniture and soft furnishings looked tired and the carpet was in a terrible state. After the first night , I woke up with a very itchy rash. This deteriorated as the days went by and by the time I got

back to the UK, the rash was covering my entire body including my face. Uncertain of what was happening to my body, I was in a great deal of distress fearing the worst.The rash was so itchy and so unsightly that I was obliged to cancel all my clinics and research work. I saw a dermatologist who immediately and without any hesitation diagnosed bed bugs. I also have a report from the dermatologist as well as several dated photographs documenting my condition.
I believe that this is absolutely unacceptable and shocking!! Bed bug bites are known to be a source of transmission of Hepatitis B and Chagas disease which are both potentially fatal conditions. There have also been reports of death by anaphylactic shock in the unlucky few. However, what is even more appalling is that I have paid good money ($180/night) only to suffer this very horrific outcome which has caused me great distress and affected my productivity at the conference in San Francisco as well as affecting my work, my patients and my income. It has also essentially ruined what has been a very expensive and potentially rewarding trip to San Francisco.There is also a risk that the bed bugs may have been transported to my home in my suitcase with a hazard to all at home and a great deal of expense and hassle to eradicate.
I have reported this to the manager Mr Eric Williams who to date has not come back to me despite several reminders via email and post.

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We had bed bug bites on arms, legs and neck after staying here in October of 2006.

The hotel reimbursed 50% of our stay and responded with the following:

"I have been passed this email from our General Manager, but I would like to express my personal apology for this inconvenience as well. I can assure you that we will take extreme and thorough measures to prevent a recurrence and you make have faith that our housecleaning and maintenance practices are top-notch.

To be honest, we have

heard that many other hotels in the Bay Area have been dealing with this issue, and up until now, had considered ourselves fortunate that we had not been affected. Now, however, I can assure you that we take this seriously and will undertake a complete investigation to ensure that this is isolated and remedied."

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Recently (December 20th, 2008) stayed at the Powell hotel for a conference at the Moscone center. The hotel is in a great location and appears nice...however, by 11:30 pm on the first night (a mere 15 minutes after myself and the others in the room laid down to sleep) we were covered in BED BUGS! There were 3 of us, each in our own bed (room on the third floor, 312 I believe). We woke up suddenly with burning/itching hands and welts. We flipped the lights on and found what we feared most - small

red bugs crawling all over the pillows/sheets/headboards and even the walls! We took pictures and carried one of the bugs with us downstairs to show the manager. They moved us to a room on the 5th floor (room 524). Unfortunately, within 15 minutes the bugs showed up there too!! The whole hotel must be infested. It was about 1 am at this point and the three of us didn't think we should move out in the middle of the night. We slept on the floor (I "slept" in the closet). The next morning we moved to a new hotel. Luckily, management apologized and did not charge us for the room. I'm hoping they will also pay my 300 dollar dry cleaning bill. Don't stay here...bed bugs are really, really difficult to get rid of without months of drastic measures.

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