it is possible to transfer bed bugs from place to place via guest luggage, clothing, and items brought into a room, however, Club Donatello has not experienced this. In addition, we perform intensive monthly pest control maintenance, as a preventative measure.

It is unfortunate that the reporting Guest felt that some of our Team Members were being defensive. This is not our intention, as we take any such reports from our Guests very seriously.

Our Guest satisfaction ratings and reports are some of the highest in the entire city of San Francisco, and we pride ourselves on continuing to treat all of our Guests with the utmost care, respect and provide them with positive experiences with us.

o the effect of that the only times they have experienced bedbugs was when they were brought in by other guests. Jesus then came over to us and we showed him our bites. Still defensive, he told us that the hotel had never had a bed bug sighting. Interesting that his response didn't really match Marie's response. My boyfriend and I left the hotel with the impression that Jesus was not going to even bother having the room checked out.