Serrano Hotel
405 Taylor St
San Francisco, CA 94102-1701

Found 3 reports:

I stayed in this hotel in January 21-23 of 2012. Early in the morning I felt something crawling on my neck. I slapped my neck and grabbed a bug which was covered in blood. After a quick check on the web I confirmed it was a bed bug. I immediately went down to the front desk and talked to the manager. He had me fill out a report and did not charge me for the room. He also provided a free breakfast. He did not offer to pay for cleaning of my items.


I woke up on April 6 with very itchy bites on my arms and face and ended up with an allergic reaction that made my eye swell up (which was quite embarrassing since I had client meetings the next day). I went to the emergency room to have the reaction checked out and the doctor said that it looked like bed bug bites (although there is no way to be 100% sure by just looking at the bites).

I alerted the hotel and they put me in a new room and did not charge me for my stay. They are covering al

l of my medical bills (which ended up being quite significant). Although extremely unpleasant, I feel the hotel handled the situation nicely.

see full report...

We stayed at this hotel the weekend of March 19, 2011. On Sunday a.m., we were getting ready for breakfast and I saw a bug crawling on the bed. I grabbed it, put it in a ziplock, looked it up on the web - yep, it was a bed bug. The worst part was the hotel management's very insufficient response to what seems like a pretty important issue. In the end, we asked them to dry all of our belongings on high in the hotel dryers, and we did NOT pay for the room. We did not have any bites. We did

not find any other signs of bugs (as if we needed them).

see full report...








466 bedbug reports near this address:

Hotel Serrano 0.012 km
411 O'farrell St 0.031 km
Columbia Hotel 0.031 km
Super 8 San Francisco Union Square Area 0.033 km
Gateway Inn 0.062 km
Winton Hotel 0.065 km
Hotel Mark Twain 0.085 km
449 O'farrell St 0.088 km
535 Geary St 0.126 km
520 Taylor St 0.126 km
344 Ellis St 0.127 km
Adelaide Hostel 0.136 km
Union Square Backpackers Hostel 0.137 km
Hotel Adagio 0.151 km
Personality Hotels 0.155 km
450 Jones St 0.156 km
376 Ellis St 0.156 km
Union Square Plaza Hotel Of San Francisco 0.164 km
Millennium 0.176 km
The Hotel California 0.179 km
589 Post St 0.182 km
Aldrich Hotel 0.193 km
555 Jones St 0.196 km
Citi Suites SF 0.197 km
The Fitzgerald Hotel 0.200 km
The Prescott Hotel 0.209 km
Ritz 216 Eddy 0.211 km
605 Jones St 0.212 km
Dakota Hotel 0.214 km
Andrews Hotel 0.215 km
HI San Francisco Downtown (Union Square) 0.219 km