Parc 55 Wyndham San Francisco - Union Square
55 Cyril Magnin St
San Francisco, CA 94102

Found 1 report:

We stayed at this hotel this past weekend and it was an absolute disaster. We checked into the hotel at 11 am. Went out and explored the city for a few hours and got back to the hotel at 3 pm. We decided to take a nap before dinner. At 5 pm or so I got up and noticed something on my dark grey shirt. It was clearly a bed bug. This is where the disaster started. It took a manager 20 mins to show up to the room. All the while I stood there with the bed bug still on my shirt so that I could show him

the evidence. When someone finally arrived it wasn't even a manager. He took one look at my shirt and said "oh sh_t." He proceeded to finally get a manager to the room. The manager showed up and seemed extremely flustered with how to handle the situation. He said he was going to give us a new room and nothing further. When I asked about all our luggage that had been open on the floor he actually suggested that we take our clothes out and PUT THEM ON THE BED for housekeeping to pick up and clean. I obviously refused and told him I expected all of our stuff to be cleaned. They took our clothes and suitcases. Our suitcases were returned to the new room (that wreaked of mold mind you) in 20 mins. When I asked if they had been cleaned the response I got was "I don't kmow probably." Next a new manager called and told us our clothes would arrive the next day even though we explained to them that we were leaving the hotel at 5am and needed them asap. I asked if they had someone look a the room and they claimed it was checked and cleared of bed bugs and actually suggested that we brought them upon ourselves. I will say that they got all our clothes dry cleaned and returned within a few hours. In the morning we got up and left as soon as possible. We are currently dealing with cleaning all our luggage and clothes again. It is an absolute nightmare with all of our stuff in bags and in the bathtub. I do not wish this upon anyone else.

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