hem that I was in a sort of shock finding the bugs in my bed. His (the manager) first repsonse was: that cannot be the case. When I showed him the pictures he said: you could have taken those anywhere! I was stunned by his reaction! No sympathy, no excuses, no nothing at all! he said: let's have a look at the bed. I said: ok, now? No he said, he first had to go to his car to pick something up??. I needed a coffee very badly, felt awfull due the bugs and his reaction and said to him, fine, I will be accross the street to drink a coffee.
Called my parents who staued in another room and they came to the coffee bar right away and after the coffee we went back to the manager. We checked the bed, which was no bug fee, no warm human body to snack from... but the sheet was clearly not clean. About the blood smears the manager said: you could have scratched yourself. He denied the fact that I had found the bugs and that there were any in his hotel.
We told him that we would check out and find another hotel. Another room was not an option. The idear that the bugs had bite me and that it could happen again freaked me out.
3 nights were refunded for both our rooms. So 2 nights payed for nothing. The same day our hotel booking company sent us an e-mail asking for the reason of us leaving the hotel so unexpectedly. And gave us a call a day later and told us that the hotel manager stated that he refunded 5 night per room. Which was not true. Our booking company would look into the matter and is trying to resolve this. Still under invest.
The other hotel we booked for the rest of our San Francisco stay was clean, nice and free of bed bugs.
Best regards,
Chantal

t suffered from the wee-vampire marks nonetheless. In the future, I recommend searching-out the parasites upon entry to any hotel room. Bring a flashlight and insist on a bed-bug-less environment.