D Pritz on 10/27/2011
We stayed in the Mark Hopkins the week of Sept,18,2011. We found the rooms very clean,mattress and pillow covers in place, and no bed bugs. Good job to the staff and managment,in a very up hill battle.
Anonymous on 02/14/2011
As an industry, we are aware that the incidence of bed bugs has risen but is not prevalent. In an effort to ensure the safety and comfort of our guests in regard to this matter the hotel has in place a proactive program to limit the possibility of such an occurrence.
1.Our hotel staff is trained in all protocols used to detect the presence of bedbugs.
2.We have a standing contract with a third party pest control company which allows for the routine inspection of all of our guestrooms on
a rotating basis.
3.Additionally, we employ a canine detection company that specializes in this field to do routine inspections of the property. They use dogs that are specially trained to detect bedbugs.
In the event that bed bugs are discovered, the hotel's pest control specialists act to ensure that the bugs are eradicated and if necessary, discard and replace all affected furniture and linens. Additionally, the guest room is taken out of service until the hotel is advised that the guest room is pest free. While experts tell us that bed bugs are not a public health threat and are not a sanitary issue with regard to a particular location, we understand this is a concern among travelers today, especially for someone who has been affected. The health, safety and comfort of our guests are of the utmost importance to us. Any/all reports of potential bedbug issues are thoroughly investigated.
We pride ourselves in providing a safe, secure, and comfortable environment for all of our guests.
Anonymous on 01/21/2011
This hotel definitely has bed bugs. Spent a night in 2011 and woke up with huge itchy bites all over my back... You've been warned