h heat. This treatment has been identified as the most effective and safest for humans and the environment. Rooms are inspected multiple times after treatment and before being released for guest use.

Our priority is that you have the best possible hotel stay and we hope that we have your trust that we are doing everything within our power to make that happen.

Thank you again for your feedback and we look forward to hearing from you at your earliest opportunity.

hold for a very long-time. I hung up called back - they said they would call me back. Didn't hear back from anyone for over 30 minutes. Finally went downstairs and confronted the front desk, they sent security up with me. The security guys knew exactly what to do, while the front desk had played ignorance. Security confirmed that bedbugs were indeed in my daughters bed and we were moved to another room (though now we were not able to feel comfortable in a hotel that failed to acknowledge they had a problem). Finally got a chance to speak to a manager, who wouldn't do anything about our clothes and luggage, which I was extremely concerned about. The only reason I'm posting since it's been so many years later - is because of the Hilton Union Square's dismissal and utter lack of concern for what was very tramatic for my daughter and me.