SMA on 09/29/2011
I stayed at this hotel Sept. 25 & 26, 2011 to attend a conference. My room (#2415) on the "Executive Level" was infested with bed bugs. I did not discover this until the morning of the 26th when I found three live bugs in the bed and several blood spots on the sheets from being bitten in the night. I immediately reported the situation to the front desk and was promptly and courteously moved to another room on the 23rd floor. No problems in that room.
When I checked out on the mornng of th
e 27th, I inquired about the status of the first room. The hotel's assistant manager advised me that they had blocked the room and their pest control vendor had confirmed the bed bug infestation. The first night's room charges were reversed and apologies were extended to me.
I will never check into a hotel again without thoroughly checking the room, bedding, sheets, and mattress first!