ngly none of the staff members blinked an eye when they heard the word bedbug (I think they are all well aware they have an ongoing problem). Since he wasn't interested in seeing them in the cup, I dumped them out of the cup onto the counter. He still wasn't interested in seeing them. I asked for a refund, and proof that they were working on fixing the problem. The manager said their procedure was to have an exterminator look at the room and if they found bedbugs they would see about giving me a refund. I put the bedbugs back into the cup and told him to show them to the exterminator. He called later in the afternoon and said the exterminator came and couldn't find anything. I am not surprised by this because I took the room apart and only found 3 (which I collected or killed). However, he said the bugs I found were roaches, and not bedbugs! I was a graduate student studying ecology/zoology, and have taken a graduate level entomology course. I have seen bedbugs in entomology class, and have seen plenty of roaches. There is a clear shape difference between roaches and bedbugs, and although the bedbugs I found were small, I confirmed what they were with a hand lens I had in my car. So, the hotel management denies it has a bedbug problem, and the infestation continues. Additionally when I flipped the beds I realized they were the nastiest beds I have ever seen at a hotel, stained, crumbs, hairs, falling apart.