Sheraton Grand Management on 09/24/2010

Thank you for giving us an opportunity to respond to the posting. At Sheraton Grand, we mandate an aggressive pest control policy, which includes regularly scheduled professional inspections and, if necessary, elimination protocols. We have also implemented a thorough training program for our housekeeping and maintenance personnel to assist in the early recognition of infestation. These standard procedures require that the room in which you stayed be quarantined and that it remain quarantined

Sheraton Grand Sacramento on 06/23/2009

I spent the night of June 18, 2009 in Room 1018 of this hotel while on a business trip. At about 4:00 in the morning, I woke up, itching all over my body, but primarily over my abdomen. At about 6 am, I called my wife, who suggested I peel back the covers and mattress pad and check the corners of the bed. I found a small bug shaped like a tick, but smaller, at the first corner I checked. It was dead. Probably the hotel had tried to eradicate the bugs but had not done a very good job.