Bed bug beware on 08/04/2013
Checked in Friday July 26 and checked out July 27. We were supposed to stay there until Monday but I am so glad we didn't. They were completely overbooked and instead of putting us in the proper room they stuck us in a king room w a pull out sofa. The sofa had stains on the mattress and I was very hesitant to let my son near it let alone sleep on it. There were no sheets to be found for the pull out so I had to call and bug them twice to get some. Finally at 930 we got some. I put my son to bed
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and the next morning I was woken up to my crying 6 year old. He was covered in bed bug bites. I didn't have time to run down to the front desk before we headed out for a wedding to complain. My sons weekend was ruined! We ha to get him cream and Benadryl and wait until Monday to get back to Utah to be seen by a doctor for treatment. I called the hotel Monday and that is when I started to hear excuse after excuse. I will NEVER stay at a hilton again. Worst experience ever. The general manager promised to call me wed morning once the room had been checked for bugs. It's now Sunday and he has not returned ph calls and has avoided me at all cost. This is not the first incident reported this month at the same hotel! 7/4/13 someone reported the same thing and nothing was done. I will be taking this as far as I can! Our trip was ruined because of this. I am 7 months preg and am so glad I was not the one bitten all over my body. Never ever stay at the hilton. What a waste of my money!