Anonymous on 04/24/2015
My family stayed here for a few nights in April 2015, and I was bitten several times the first night on my hands and arms by bedbugs. I am extremely allergic to them, and the first thing we did on arrival was to inspect the room and beds thoroughly with a flashlight, but we saw no signs of bugs...in fact it was very clean...but alas clearly they were there after all, hiding somewhere, as evidenced by my welts the next day in the standard two-and-three-cluster bite pattern. I started itching and
burning and blisters started to form where the bites were, and I got very sick with an allergic reaction, ruined my vacation, I felt very ill.
The girl at the desk moved us to a different room, but the same thing happened again, I woke up with three more terrible bites.
This time a man at the front desk assured us they went through the original room after my first complaint, but didn't find any bugs, as if to suggest there weren't any in the room. I held up my blisters and said "Well obviously you do have them, these are bedbug bites!" I did not appreciate his skepticism at all.
We changed rooms one more time, and this time seemed OK, but I can't be sure because I had to sleep like a mummy wrapped in clothes and towels so no skin would be exposed, because I couldn't afford to risk another bite, I'd end up in the ER if I did. But I find it interesting that our original room was near the one in their report from a few years ago...clearly the bugs are still around.
Front Desk on 11/15/2011
El Castell Motel
We are very sorry for customer's bad experience. After finding the complaint for bed bugs we renovated our rooms. Keeping in mind customers safety we changed the carpets, beds and mattress of the room and now we want our motel name to be removed from the list of bed bugs motel. We would like to contact to the customer who had complain for bed bugs and explain the situation.
Please email us at firstname.lastname@example.org
El Castell M
Truth abt Motel on 12/19/2009
After my stay on Nov 7 2009 I filed a formal complaint with The Monterey County Health Dept. I didn't notice the beg bugs until 5:00am at which time I promptly contacted the manager only to be told "I'm sleeping it will have to wait until the morning". I was bitten several times on my arms neck and head.. Though the manager agreed to refund me through travel velocity. I've yet to receive a full refund as promissed.
On Nov 16 2009 I received this message from the Monterey Health Dept Per our
discussion, I was not able to view the video but I have been in contact
with the manager of the El Castell Motel. I have instructed him to call me once
repairs and changes have been address I will be inspecting room 211 prior to
public use. He acknowledged that there were bed bug in this room and has closed
the room. The facility has removed the mattress, carpets deep cleaned, and
continue with sanitation and maintenance. Please feel free to give this office a
call if you have any questions. Thank you