Anonymous on 03/28/2011
On Friday March 4, 2011 we checked into the hotel. Upon waking up Saturday morning, I saw a small bug in the bed, and dismissed it as just a bug in the room. However, waking up Sunday morning, there was the same type of bug in the bed again. After further examination of the bed and sheets, we found several bugs on different layers of the bedding. Spots consistent of blood were found on sheets as well. After finding this, I researched the different type of bed bugs, to confirm what we found. Whe
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n checking out, we reported to the front desk about the situation. Front desk staff was brought to the room to validate what was found. He witnessed dead bugs, and one crawling on the bed before all parties left the room.
Here were the front desk staff solutions:
50% discount on room rates (not accepted)
After returning home, I ended up getting bed bugs. I was bit all over my body. I have had to have my house fumigated three times, carpets shampooed twice and had to wash every piece of clothing, towels, sheets, blankets I own. The management of the hotel has not replied to any email or phone call I have sent him. He has informed me that we were refunded for the nights we were there.
Customer service at this hotel is unsatisfactory.