A. Martinez on 06/04/2014
We decided to stay at Embassy Suites based on a recommendation from a co-worker and I have stayed at various Embassy Suites with satisfaction. Upon entering the room, I performed my usual inspection of the bed for bed bugs but that's all I usually check. The remainder of the stay was great! Once we came home, of course we unpacked our suitcases in the bedroom with no issues. Later that evening while reading a magazine in the bed, I placed the magazine down on the bed for a second, pic
ked it back up and saw the bug. I immediately killed it but noticed that it looked different than an ordinary house bug. My partner and I inspected the bug further and determined it was a bed bug. My partner then informed me that she had seen a smaller similar bug earlier but thought nothing of it. We immediately took the covers off the bed, checked the bed, took the suitcases outside and washed all our clothes. Another hour later while in bed, we saw another small bed bug. The next day, our pest control company came out for a bed bug inspection. After checking the suitcases, bed and surrounding furniture, he found a bed bug carcass embedded in the handle of one of the suitcases. So the bed bug hitched a ride on our suitcases and/or our clothes. Luckily for us, he thinks we caught the bed bugs before an infestation. He gave us very helpful hints and tips to use for traveling, bed bug inspection and treatment. We will still need to be continually on the lookout. This was a stressful and tedious experience! I am grateful that our situation was minor compared to some of the horror stories I've read. I regret not checking this website before I booked my stay at this hotel as I would have seen the bed bug history. Be diligent and good luck to everyone!
Anonymous on 10/16/2013
We stayed in hotel October 4-5. We noticed bites on 10-5 after we left hotel. When we called they were very dismissive and seemed like they blamed us more than anything. We always stay at Embassy Suites but can't anymore after the way we were treated. I didn't know about this website until after this incident. The hotel obviously has bugs and doesn't take claims seriously.
BHoward on 02/03/2013
I woke up at 1:00 am and found a bed bug on my pillow. You know the kind of blurry vision you have when you first wake up and can't focus, but you jump out of bed? I called my teenage son over and the bug was large. We turned the pillow over and found another tiny bug. Whoa.... So then I freaked out, turned another pillow over and found two more live bedbugs on my pillow. I freaked out, called the front desk where two people came up to the room to confirm they where bedbugs. they put me into ano
ther room, where I immediately showered and washed my hair and changed clothes. I then did research for the remainder of the night and it said to put all clothes in ziplock bag to ensure you dont bring the bugs home where you can put your clothes in the dryer for 20 minutes. I checked with the front desk and they didnt have any. I left the clothes and suitcase there. Disgusting! I filed an incident report for an insurance claim through the hotel. I also got a bill for my stay the next morning. I had to go down to front desk to have them credit my account. They were nice about the incodent but I just cant come back. What is most disturbing is that there are three other complaints. I will definitely search the web for repoets before booking a room online again.
Anonymous on 06/01/2012
Found bed bugs on both bed and pull out (May 29, 2012). Our 20 month old had bites on her arm. Upon check out requested to speak to a manager; was told all managers were in a meeting. Did an incident report w/ hotel . I left my ph# AND email and still no one has made any attempt to ctc me! took pictures of EVERYTHING - even caught live bug for hotel!!!
Hotel staff advised that bug will be taken to a 2nd party lab for determination if indeed bedbug. If so will need to contact their insur
ance company?!?! My main concern is bringing home the bug and it turning into an infestation - will get all items professionally cleaned upon my return to avoid this.
Anonymous on 05/24/2012
We stayed there May 11th, 2012 and returned home and had a bite that was bright red, treated the following couple of days and it went away.
Anonymous on 04/29/2012
We stayed from April 8-12. Bites appeared on one of our kids while we were there. When we returned home, two more had bites. We have been home for over two weeks, and the bites are still big red and itchy. The doctor confirmed that they were bed bug bites. I contacted the hotel. I was notified that they did find bed bugs in the room. The hotel has been less than helpful or apologetic. We always stay at Embassy Suites, but after this, we never will again...not so much because of the bugs
but because of the way we have been treated by the hotel and the corporate Hilton office in dealing with the situation.