Submitted by "Disneys Paradise Pier Hotel" on 04/14/2008

We stayed at the Disneyland Paradise Pier Hotel, room 427, on 4/11/08- 4/13/08. The morning of 4/13/08, one adult woke up to welts on their upper arm and near their hand--bed bug bites. The morning of the 12th, we saw a bed bug on the food cart in the room and not knowing what it was, we killed it and threw it away. The next morning, when the person woke up to itchy red welts, we realized what it was and told the hotel.

They were not helpful. They told us they would have their horticulture department look into the incident. Later that evening, we called the hotel and they said they took care of the problem and that the room was already rented. Their response to the situation was very disturbing. They seemed less than concerned and very matter of fact about it.

The experience was a tarnish on the Dinseyland resorts reputation.