Anonymous on 03/28/2015
Stayed at Paradise Pier Hotel Saturday 4/7/2015 in Room 810.
I woke up at about 5:30 Sunday morning and found a live bedbug on the sheets next to my husband. Without thinking, I squashed it, leaving a blood smear on the Kleenex I used. My son was sleeping in the other bed and as I leaned over to wake him up another bed bug crawled across the sheet on his bed. I quickly got a paper cup from the room and captured the bug and covered it with a coaster. My husband brought the bedbug to the front de
sk. They assured us they would send someone up in a few minutes and have our things laundered. 20 minutes later housekeeping showed up with know idea what had happened and said they had no way of cleaning our items. We returned to the front desk where they offered $125 off our bill for cleaning. The room rate was $280, so this was less than 1/2 off for a room that was less than sanitary and invested with vermin. After asking for management they eventually refunded the full amount and had our things dry cleaned, but there was little to no coordination between the front desk, housekeeping, or the bell staff. We talked to a new person every step of the way.
concerned on 05/07/2012
april 2012.my son had itchy, rashes on arms.being a physician i know this was bedbugs.
Anonymous on 12/19/2011
Bites started appearing on me during our trip and a few days after our trip. I was fully aware of the bed bug situation before our trip so I knew what to look for and I am not very happy about it. I had heard reports on this hotel before and there are some complaints on tripadvisor.com about people experiencing bed bugs from this hotel.
bayonne mom on 07/05/2011
we stayed here july 4 week 2008...we had NO problems what so ever, the stay was actually very enjoyable.
Disneys Paradise Pier Hotel on 04/14/2008
We stayed at the Disneyland Paradise Pier Hotel, room 427, on 4/11/08- 4/13/08. The morning of 4/13/08, one adult woke up to welts on their upper arm and near their hand--bed bug bites. The morning of the 12th, we saw a bed bug on the food cart in the room and not knowing what it was, we killed it and threw it away. The next morning, when the person woke up to itchy red welts, we realized what it was and told the hotel.
They were not helpful. They told us they would have their horticul
ture department look into the incident. Later that evening, we called the hotel and they said they took care of the problem and that the room was already rented. Their response to the situation was very disturbing. They seemed less than concerned and very matter of fact about it.
The experience was a tarnish on the Dinseyland resorts reputation.