Cafe Pacifica - Pan Pacific Hotel Vancouver
300 - 999 Canada Place
Vancouver, BC V6C

Found 3 reports:

This is in response to the above postings of a recent guest and her friend.

We regret this guest’s recent experience while traveling to Vancouver.

Similar to all first class hotels, we have health and safety protocols in place for dealing with various incidents. When a guest brings forward a concern such as this, it is taken very seriously. Our protocol requires that a senior manager and housekeeper do an initial inspection and, regardless of outcome, the room is to be placed out of

service. The protocol is also to immediately engage an independent certified pest control service to conduct a thorough inspection and provide a report of their findings. In this instance, our initial inspection revealed no evidence of bed bugs or any other infestation; this was further supported by the findings of the independent pest control service. The interaction with the guest was handled by a senior manager who facilitated a change to a higher level room and, as a precaution, an offer to sanitize her personal belongings.

We take pride in providing our guests with a first class hospitality experience and are disappointed that, despite our efforts and communications with this guest, we were not able to meet their expectations.

It is unfortunate that this guest did not accept the findings of our independent pest control service and felt it necessary to post this misleading review on this and other forums.

see full report...

I got several bites on my first night there directly from home and same thing -- won't admit the problem or apologize, or comp me a night, or upgrade me. Denied there were bugs in the room. Went through three days of business meetings with huge bites on my hand, which a doctor verified. The fact is that this is a venue for cruise ship passengers from all over the world who stay for a night or two. There is constant turnover. I spent $2000 there in 3 days to be treated like I brought the bugs my

self.

see full report...

This is for the hotel, I can't seem to file for the hotel.
My friend had 7 bites from one night--and a doctor confirmed they were bedbugs bites. The hotel moved her room, but did not comp her--even though she had doctor's written report. This hotel will not even admit it has bedbugs!!! They said it was something else.









511 bedbug reports near this address:

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515 Seymour St 0.465 km
550 W Hastings St 0.498 km
Seymour St 0.504 km
540 W Pender St 0.519 km
610 Granville St 0.551 km
518 Richards St 0.592 km
500 Dunsmuir St 0.630 km
660 Burrard St 0.634 km
438 W Pender St 0.637 km
435 W Pender St 0.640 km
1133 W Hastings St 0.646 km
432 Homer St 0.689 km
347 W Pender St 0.735 km
900 W Georgia St 0.752 km
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310 Water St 0.764 km
340 Cambie St 0.847 km
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350 W Georgia St 0.867 km
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1090 W Georgia St 0.941 km
139 W Pender St 0.950 km
777 Burrard St 0.969 km
122 Water St 0.974 km
1288 W Cordova St 0.999 km
180 W Georgia St 1.006 km
116 W Hastings St 1.034 km