Andi A. on 03/16/2014
I always check hotel room beds for bedbugs before I bring my luggage in, and thank god! The first room I checked into, I found a live bug behind the bed while conducting my search. I spoke to the front desk and asked to be moved to a different room, far away from the first. They moved me, and this time I found 3 dead bugs. I pulled up pictures of bed bugs on my phone and verified it.
Helinda Lizarraga on 10/13/2011
Management response to posting from Forest, dated 09/14/2011.
Reviews such as these are taken very seriously by the management team at our hotel. Please accept my most sincere apology for your experience. I can assure you that we would never place our guests in any room that was not safe and ready for occupancy. Our hotel is very fortunate to be popular with many travelers from all over the world. We welcome all guests and are thankful for this popularity however we also understand that with
that popularity comes some risk of exposure to pests that are not welcomed. While this is a situation that is unfortunately becoming increasing prevalent in hotels, apartments and dormitories, regardless of class, we have been lucky enough to have only rarely seen them.
Please know our hotel practices are diligent and proactive in minimizing any possibility of exposure to our guests. Our housekeeping staff and engineering staff are trained in inspection and detection. We have a well-known professional and certified exterminator under contract for all areas of the hotel. They are contacted immediately if there is any mention of or concern that these pests may have made their way into the hotel unexpectedly.
Please accept my heartfelt apologies for your experience at our hotel. I hope you will consider our efforts to always provide a clean and safe environment for all guests and reconsider visiting us again in the future.
forest on 09/14/2011
by the 18th I had some redness and itched. 19th I had over 100 bites all over including my genitals.
I did a search of the room and found shed exoskeletons, blood splatter in both my bed and my daughters.
I informed the management. they only refunded part of my charges. Then I had their insurance co. trying to say we brought the bugs!!