SCR on 12/28/2011
Bed bugs are common occupants of our transportation system: cars, trains, buses, planes and boats. Bed bugs will attach to virtually anything and are transported to hotels by unknowing guests. The Scottsdale Camelback Resort has a policy and procedure in place if a bed bug complaint is received. This policy includes the use of an independent company that specializes in the treatment of bed bugs this is their only service. Specialty Pest uses thermal remediation the most advanced and eco friendly
technique available. Bed bugs are a problem throughout the country how the problem is handled is critical; this property has a procedure in place, educated staff and a sincere concern for their guests comfort and peace of mind.
Submitted by Scottsdale Camelback Resort
Nicole on 11/14/2011
Stayed in one bedroom with loft. My kids slept in the loft bedroom & woke up with red bumps on them. It was so severe on my son, that we took him to an emergency clinic. The doctor diagnosed the bites as bed bug bites and prescribed a topical steroid. We immediately informed the manager. He sent housekeeping over to check the beds. I pointed out "pepper" spots on the mattress. They were in complete denial and were very offended that we were suggesting they had bed bugs. They even went as far as
to tell us that the doctor had to of been wrong. This was an awful experience for our entire family & I would not wish it on anyone else. This occurred in March of 2011.