Scott on 05/20/2012

Room 549. Found what appeared to be a bed bug on my pillow. Small, brown and alive. Tried to snap a picture but it crawled away. Called the front desk and spoke to rhonda who is less than professional. Had to call down after 10 minutes and speak to someone else to get a manager. Only then did the manager come up to the room and switch me. As a diamond member for hilton, platinum for priority club and gold at marriott, I'd say I stay over 140 nights a year in hotels. I've seen a bed bug o