Lorena Williams on 09/30/2014
I stayed at the Marriott September 22-26 in room 531. I first saw the bugs on the 25th 9:00pm. I called the front desk to tell them, the front desk seemed unsure of what to do, even asked me what to do. I do not recall his name, he was a male, dark skin, with a accent(not perfect english but good). I said I want it taken care of. He said he would move me to different room. He came to my room with a new room key, he waited as I packed up. He helped me move to a room and said I could use the loung
e on the 20th floor. Still feeling like this wasn't being handled right I asked to keep my stuff in the room while I went to my friends room a few floors down. After some time to think I called them to ask for my clothes and suitcases to be washed. He said he couldn't because they don't have a washer or dryer in the building. I prompted him to get them washed, send them out to a laundromat. He said he would try. He called back and said they have one washer and dryer in the building. He said he would wash them after his shift was over, he grabbed my stuff while I was still away from the room. I went to the lounge on the 20th floor and there wasn't anything up there but dried out cookies and soda, pathetic. Around 1pm he returned with my suitcase and clothes inside. I opened my bag to find my clothes were wet, not damp, WET. I called him back and he argued with me, saying "I did dry them but the dryer wasn't working well, I went through twice and folded them for you" I said I will not have my clothes wet going home in the morning. He dried them again, by the second time my clothes were returned it was about 3:00am!
The next morning about 900am a gentlemen who said he was the housekeeping manager came to say sorry for the bugs.
I wasn't compensated anything. I should have got a new suitcase, refunded my stay and maybe even paid for my stay at another hotel.
They should have known what to do in a situation like this. Its not like this is a foreign thing to have bed bugs, there should be protocol. They lost my business and the company I work for.
The Pied Piper on 12/26/2012
RE 10/22 Report Room 900 and all other rooms continue to be Bed Bug Free. These symptoms cannot be directly connected to Bed Bugs, not even by a doctor. Only an inspection, as Marriott always requests, can confirm or deny these reports. Our BedBugFree company is called in to this and many other hotels in Alaska when any complaint is filed. Potential guests can rest assured in this hotel's safety record.
Anonymous on 10/24/2012
My husband and I decided to have a night on the town on Saturday 10/22/12, we tried getting a room at the Captain Cook Hotel but they were sold out, so we then decided why not the Anchorage Marriott? We checked into Room 900 and I usually always check the beds but this time I didn't and I climbed in and went to bed. I woke up and was sick and thought I could have been hung over, turns out our house was hit with the stomach bug. Anyhow, I went home and was getting ready to take a bath with my dau
ghter and noticed all these red bumps all over my body. Needless to say I freaked out and went to the ER for confirmation. Bed Bug bites all over my body. I called the hotel and I am expecting a phone call from a manager and I will be asking for a full refund. Last night I think was the worst night of rest in my life, I had endless nightmares. Freaking out if they came home with us. I have stayed here twice before and I have never encountered this problem. I hope they fix it too.
Ken on 11/20/2010
The incident involving room 1212 was handled immediately by our Bed Bug Free (www.bedbugcentral.com/bedbugfree) service. The management was very quick to care for the problem, and did not hesitate to spend the funds necessary to resolve it.
The 14th floor problem is not specific enough, if the party reporting it wants to specify the room number, I will be pleased to check our records. I believe given its timing and proximity to the incident above that it was cared for in that program as well.
These incidences can easily happen, even in the finest hotels, but it is management like this that show an eagerness to continue to provide a comfortable room to our Alaska visitors.
Anonymous on 09/24/2010
Rm 1212, Sep 23, 2010, told management and moved to new room informed of situation by a coworker. Showed manager the bedbugs.
Anonymous on 09/21/2010
9/15/2010 - 14th floor, adult bed bugs. Brought some home it appears.